The number of complaints the Federal Communications Commission received from cable and satellite TV subscribers jumped 28 percent during the first quarter of 2012, with most consumers filing complaints involving service, programing or billing issues.
According to an FCC report, there were a total of 1,876 complaints about cable and satellite service during the first quarter, up from 1,461 reported during the the same period last year.
The commission said it received 599 complaints about cable and satellite service issues and 571 complaints about programming issues. It also received 434 complaints involving billing and rates, 151 complaints about disability and access, and 121 complaints involving CableCARDs.
The FCC said it also saw an increase in informal inquiries from consumers involving cable and satellite TV issues, with the number of inquiries jumping 36 percent, to 1,840 during, the first quareter.
It received 605 inquires related to billing and rates and 461 inquiries involving the Satellite Television Extension & Localism Act (STELA), which allows DirecTV and Dish to offer subscribers access to local TV stations. It also received 416 inquiries about over-the-air reception devices, 204 inquiries about programming and 154 inquiries about service issues.